Privacy Policy for Cwitch Industries

Privacy Policy for Cwitch Industries.

Last Updated: April 22, 2025

Effective Date: April 22, 2025

CWITCH INDUSTRIES PRIVATE LIMITED ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use Boom Grid and associated services ("Services"). By using our Services, you consent to the collection and use of information as described in this policy.

1. Information We Collect

We collect information to provide you with a better experience, improve our Services, and comply with applicable laws. The types of data we collect include:

Personal Data
  • Identification and Contact Information: Name, email address, phone number, billing address, and other personally identifiable information.
  • Payment Information: Credit/debit card details, billing address, and other payment-related data.
  • Account Information: Account credentials, username, and password.
  • Customer Support Information: Any data you provide when contacting us for support or making inquiries.
Usage Data
  • Log Data: Automatically collected data such as your IP address, browser type, operating system, referring/exit pages, time stamps, and duration of use.
  • Device Information: Data regarding your device type, hardware model, operating system version, and device identifiers.
  • Charging Session Data: Details about your charging sessions, including start and end times, location, charging rates, and errors (if any).
  • Location Information: If location services are enabled, we collect data to track the location of your device during charging sessions.

Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance user experience, analyze trends, administer the site, track users’ movements around the site, and gather demographic information. You can control your cookie settings through your browser.

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Providing Services: To manage and provide you with our charging and associated services.
  • Account Management: To create and manage your account, process payments, and communicate with you about your account or transactions.
  • Personalizing Your Experience: To improve our Services and tailor your experience based on your preferences, usage, and feedback.
  • Customer Support: To address inquiries and resolve any issues you may face with our Services.
  • Communication: To send you important updates regarding our services, including changes to terms, new features, or offers (if you’ve opted-in).
  • Legal Compliance and Protection: To comply with legal obligations, protect our rights, detect fraud, enforce contracts, and respond to requests from law enforcement.
3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data in the following scenarios:

  • Service Providers: We may share your data with trusted third parties who assist us in operating our Services (e.g., payment processors, data storage services, customer support).
  • Legal Compliance: We may disclose your information if required by law, or in response to valid legal requests by authorities (e.g., subpoenas, court orders).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
  • With Your Consent: We may share your data with third parties if you give us explicit consent.
4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable law. Once the data is no longer needed for these purposes, we will take steps to delete or anonymize it.

5. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. This includes encrypting sensitive information, securing communications, and limiting access to data. However, please note that no method of electronic transmission or storage is completely secure.

6. Your Rights and Choices

As a user, you have certain rights regarding your personal data:

  • Access: You can request to view the personal data we hold about you.
  • Correction: You can request that we correct any inaccurate or incomplete personal information.
  • Deletion: You can request the deletion of your personal information, subject to certain legal exceptions.
  • Objection to Processing: You have the right to object to processing of your data in certain circumstances, including direct marketing.
  • Withdraw Consent: You can withdraw consent to data processing where we rely on your consent.
  • Data Portability: You have the right to request your personal data in a structured, commonly used, and machine-readable format.
  • Opting Out of Communications: You can opt-out of receiving marketing communications by following the unsubscribe link in our emails.

To exercise these rights, please contact us using the details below.

7. Cookies and Similar Technologies

We use cookies, pixel tags, and similar tracking technologies to improve your experience and analyze usage patterns. These technologies help us remember your preferences, track website activity, and deliver personalized content.

You can manage cookie settings by adjusting your browser settings. However, disabling certain cookies may affect the functionality of some parts of our Services.

8. Third-Party Links

Our Services may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party services you access.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal data from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information from our servers.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal obligations. When we make changes, we will post the updated Privacy Policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal data.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Email: support@boomcabs.in

Phone: +91 93550 82656

Address: 72/2B, Kalapatty West, Kalapatty, Vilankurichi, Coimbatore, Tamil Nadu, Pin-641048, India.